Notice to Housing Choice Voucher and Project Based Voucher Participants

RE: Menard County Housing Authority COVID-19 Operating Procedures

12/01/2020

Updated 01/13/2022

Menard County Housing Authority remains closed to the public.

Staff are usually in the office, but may still have times where they are working remotely. All staff will be checking emails regularly and staying on top of phone calls and voicemails remotely when they are not in the office.

When you receive notification to complete your Annual Re-certification it is of the utmost importance that you complete and return any needed paperwork/documentation promptly. If you have received a re-certification packet or communication regarding your Annual Re-certification process and need assistance completing the process please contact your caseworker.

If you have a loss of employment/income due to COVID-19 and/or the corresponding shutdown of many businesses/industries it is urgent that you notify your caseworker and provide documentation so that we may process an interim re-certification.

We are performing inspections for new lease-ups, biennials and HQS emergencies. If you have an HQS emergency, please contact your caseworker by either phone (Andee @ 217-610-8135 or Danielle @ 217-717-2433) or email and we will do our best to work with the property owner/manager and resident to evaluate and resolve issues.

All home-ownership counseling, budgeting, FSS, and/or any other in-person meetings with any MCHA staff is done on an as needed basis. Masks are required by both parties.

The health and safety of our staff and residents is of the utmost importance to MCHA and we will continue to follow guidance from the CDC and HUD as well as State, Local, and Federal authorities. Please continue to watch our website and Facebook page for any further updates.

Please call your caseworker at the numbers listed above and/or our main phone, 217-632-7723 if you need immediate assistance.

Visit coronavirus.illinois.gov for additional information!